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The Lean Toolbox for Service Systems

27,00 

The Lean Toolbox for Service Systems is the first book to assemble a comprehensive set of tools for lean service and administration. Other publications have only dealt with some of the tools or some of the range of service systems. The book is a result of several years’ work in Lean Service at the Lean Enterprise Research Centre, Cardiff Business School, and the service management programme at the University of Buckingham. All material in the book has been field tested by exposure to service professionals and executive programmes. A feature of the book is that it integrates several approaches rather than advocating a particular approach. Attention is given to general Lean service concepts and frameworks, to mapping and understanding different types of service system, and to a range of tools that have been found to be useful in a variety of service environments.

Course: CBBL®

Description

The Lean Toolbox for Service Systems is the first book to assemble a comprehensive set of tools for lean service and administration. Other publications have only dealt with some of the tools or some of the range of service systems. The book is a result of several years’ work in Lean Service at the Lean Enterprise Research Centre, Cardiff Business School, and the service management programme at the University of Buckingham. All material in the book has been field tested by exposure to service professionals and executive programmes. A feature of the book is that it integrates several approaches rather than advocating a particular approach. Attention is given to general Lean service concepts and frameworks, to mapping and understanding different types of service system, and to a range of tools that have been found to be useful in a variety of service environments.

Course: CBBL®

Additional information
Weight 0.6 kg
Stock Code

B-IILBC00016

Author

John Bicheno

Publication date

January 2008

Edition

1st

Pages Number

294